Listed below are
answers to the most common questions our customers ask. If your question is
not answered here, please e-mail your enquiry to the following address:
enquiries@deepestdesires.com
Is this site secure for taking credit card information?
Is your service totally discreet and confidential?
Do you trade names and addresses with other companies?
How quickly can I expect to receive my order?
If an item is unsuitable can I exchange it?
What should I do if an item I receive is faulty?
Will you send me lots of follow-up material?
Do you specify on my statement what I have ordered?
How often do you launch new products?
| Q | IS THIS SITE SECURE FOR TAKING CREDIT CARD INFORMATION? |
| A |
YES –
Deepest Desires links to Secure Trading's secure server at the credit
card information request stage of our checkout. Secure trading are the
preferred online payment processor for our bankers Lloyds TSB. See our
Your Security page. TOP |
| Q | IS YOUR SERVICE TOTALLY DISCREET AND CONFIDENTIAL? |
| A |
YES –
ABSOLUTELY. Deepest Desires will always treat your order and enquiry
with total discretion. Our reputation has been built on the confidence
that our customers have every time they order with us. Your order is
sent in a strong, padded, plain mailing bag and DOES NOT mention our
name anywhere on the outside of the package. TOP |
| Q | DO YOU TRADE NAMES AND ADDRESSES WITH OTHER COMPANIES? |
| A |
NO
DEFINITELY NOT. We never have and we never will. TOP |
| Q | HOW QUICKLY CAN I EXPECT TO RECEIVE MY ORDER? |
| A |
All orders
received Monday to Friday during working hours will be shipped that day,
guaranteed. If your order is placed outside of working hours it will be
shipped the next working day. UK based orders are send via Royal Mail
1st class delivery and usually arrive within 1 to 2 working days.
However 5 working days should be allowed before contacting us if your
order has not arrived. European orders usually arrive within 5 to 7
working days and international orders usually arrive within 10 working
days. SPECIAL DELIVERY ORDERS ARE GUARANTEED TO ARRIVE THE NEXT DAY IF
WE RECEIVE YOUR ORDER BEFORE 4PM MONDAY TO FRIDAY (UK only). Payment by
cheque with your card number on the reverse is subject to the normal
clearance time. Occasionally, due to the huge amount of orders we
receive every day, an item may go out of stock temporarily. If this
should happen you will be notified of any delay and offered a full
refund if you so desire. TOP |
| Q | IF AN ITEM IS UNSUITABLE - CAN I EXCHANGE IT? |
| A |
All of our
goods come with a 14 day satisfaction guarantee. If for any reason you
are not happy with your purchase simply return it to us within 14 days
of placing your order and we will exchange it for an alternative product
or refund your money (P&P costs are non refundable). Our returns conditions are: 1.The goods MUST BE unused (we adhere to strict health and hygiene conditions). 2.The goods must be in their original condition & packaging. 3.The goods must be received back at our office within 14 days from the day you placed your order. 4.Lingerie and items of clothing are non refundable and non exchangeable. If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods to you. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable. TOP |
| Q | Q WHAT SHOULD I DO IF AN ITEM I RECEIVE IS FAULTY? |
| A |
Simply
return it to us stating what is wrong. We will happily exchange it for
you. TOP |
| Q | AFTER RECEIVING MY ORDER WILL YOU SEND ME LOTS OF FOLLOW-UP MATERIAL? |
| A |
NO. We do
not make a habit of sending you special offers, we respect your privacy.
Any special offers will be detailed on our site on a regular basis. TOP |
| Q | IF I PAY BY CREDIT CARD - DO YOU SPECIFY ON MY STATEMENT WHAT I HAVE ORDERED? |
| A |
NO. Bank or
card statements will not mention sex in any way or detail what you have
ordered from us. We process credit cards through Lloyds TSB CardNet in
the name of our parent company Net 1on1 Ltd, this is what will appear on
your statement. TOP |
| Q | HOW OFTEN DO YOU LAUNCH NEW PRODUCTS? |
| A |
We are
constantly on the look out for new products that we can offer our
customers. When they have been tested and we are thoroughly satisfied
with the quality and value for money, we will put them onto our site.
TOP |
Copyright 2004 DeepestDesires.com